TradeStash ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
1. Information We Collect
Personal Information
When you register for TradeStash, we collect:
- Email address
- Business name
- Contact information (phone, address)
- Profile photo (optional)
Payment Information
Subscription payments are processed by your device's app store (Apple App Store for iOS, Google Play Store for Android). We do not collect, store, or have access to your payment card information. We only receive subscription status information (active, expired, cancelled) from the app stores.
Business Data
Information you create and store in the app:
- Client details and contact information
- Job and project information
- Materials lists and task checklists
- Photos and job diary entries
- Quotes and invoices
- Team member information
- Time logs and analytics data
Usage Information
We automatically collect:
- Device information (type, operating system)
- App usage statistics
- Error logs and performance data
- Push notification tokens
2. How We Use Your Information
We use your information to:
- Provide and maintain the TradeStash service
- Create and manage your account
- Manage your subscription status
- Send notifications about jobs, tasks, and team updates
- Generate quotes and invoices
- Provide customer support
- Improve our app and develop new features
- Ensure security and prevent fraud
3. Data Storage and Security
Your data is stored securely using industry-standard cloud infrastructure providers. We implement:
- Enterprise-grade encryption for data at rest and in transit (SSL/TLS)
- Row-level security so users only access their own data
- Regular security audits and updates
- Secure authentication protocols
- Automatic backups
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
Service Providers
- Cloud database providers (for secure data storage and authentication)
- Cloud storage providers (for job photos and PDF documents)
- App Store Services (Apple, Google for subscription management)
- Push notification services
These service providers are contractually obligated to protect your data and may only use it to provide services to TradeStash.
Team Members
When you invite team members to your TradeStash workspace, they gain access to jobs and information you assign to them, according to their permission level.
Legal Requirements
We may disclose information if required by law, court order, or governmental request, or to protect our rights and the safety of our users.
5. Your Rights and Choices
You have the right to:
- Access your personal data stored in the app
- Update or correct your information
- Delete your account and all associated data
- Export your data in a portable format
- Opt out of push notifications
- Withdraw consent for data processing
To exercise these rights, contact us at hello@tradestash.co.uk or delete your account directly from the app settings.
Managing Your Subscription
To manage, cancel, or request a refund:
- iOS: Settings → Your Name → Subscriptions
- Android: Google Play Store → Menu → Subscriptions
6. Data Retention
We retain your data for as long as your account is active. When you delete your account:
- Your data is permanently removed from our active servers within 30 days
- Backup copies are deleted within 90 days
- Some records may be retained longer if required by law for accounting or legal purposes
7. Children's Privacy
TradeStash is a business tool intended for professional use by adults. Our service is not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us and we will delete it.
8. International Data Transfers
Your data may be stored and processed in different countries. We ensure appropriate safeguards are in place to protect your information, including standard contractual clauses where required.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Sending an email to your registered email address
- Displaying a prominent notice in the app
- Updating the "Last updated" date at the top of this policy
Your continued use of TradeStash after any changes indicates your acceptance of the updated Privacy Policy.
10. Cookie Policy
Our website uses minimal cookies for functionality. The mobile app does not use cookies but stores session data securely on your device.